Modern multi-channel communication platform based on reliable ICT infrastructure.
Support for banks, POS merchants, eCommerce, payment card holders and fintechs 24/7, all year round
Communication via telephone, internet or SMS
Planning and implementation of marketing campaigns
Multi-channel customer service 24/7
Experienced Contact Centre specialists, handling more than half a million contacts a year, respond to bank client queries 24/7, 365 days a year.
Helpline support
Assistance with card cancellation
E-banking support
Providing up-to-date information about accounts, cards, etc.
Complaints handling
Connection to VISA and Mastercard networks
Functions of the Contact Centre technology platform
Contact Centre agent
Application for agent authentication in the system.
IP PBX server
Access to the call log, with the possibility of filtering according to various criteria.
Supervisor module
Possibility of tracking, for example, the number of active consultants, clients waiting for service and rejected calls.
Call recording
Possibility of listening to recordings, real-time eavesdropping and active support of a consultant by a specialist during a call.
Report generator
Enables the quick creation of statistics necessary to control the quality of service and preparation of marketing activities.
Campaign module
Enables precise determination of campaign duration and full monitoring of quantitative and qualitative reports.
Additional services
B2B and B2C market research
We offer market research based on technologies, which include methodology and sample selection, questionnaire and script construction, conducting telephone interviews, preparing reports and recommending actions.
Marketing campaigns
We implement campaigns including both outbound and inbound marketing, based on a supplied or tailored database. Campaigns efficiently find new clients and effectively promote the products and services offered.
Related
3d Secure
Securing online payments through the use of additional authentication methods.
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Security
Best practices and the highest standards of security of devices, information systems and procedures.
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KYC + AML
We carry out anti-money laundering and counter-terrorist financing procedures.
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Payment methods
Handling state-of-the-art Internet payment methods at POS terminals and ATMs.
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Monitoring
Ongoing monitoring of systems and networks to identify transaction security risks.
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Settlements
Full support of back office and clearance processes, as well as clearance of ATM, REC and POS transactions.
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