Contact Centre

Modern multi-channel communication platform based on reliable ICT infrastructure.

  • Support for banks, POS merchants, eCommerce, payment card holders and fintechs 24/7, all year round
  • Communication via telephone, internet or SMS
  • Planning and implementation of marketing campaigns
contect center

Multi-channel customer service 24/7

Experienced Contact Centre specialists, handling more than half a million contacts a year, respond to bank client queries 24/7, 365 days a year.

  • Helpline support
  • E-banking support
  • Complaints handling
  • Assistance with card cancellation
  • Providing up-to-date information about accounts, cards, etc.
  • Connection to VISA and Mastercard networks

  • agent contact center

    Contact Centre agent

    Application for agent authentication in the system.

  • centrala ip pbx

    IP PBX server

    Access to the call log, with the possibility of filtering according to various criteria.

  • supervisor

    Supervisor module

    Possibility of tracking, for example, the number of active consultants, clients waiting for service and rejected calls.

  • call recording

    Call recording

    Possibility of listening to recordings, real-time eavesdropping and active support of a consultant by a specialist during a call.

  • report generator

    Report generator

    Enables the quick creation of statistics necessary to control the quality of service and preparation of marketing activities.

  • campaign module

    Campaign module

    Enables precise determination of campaign duration and full monitoring of quantitative and qualitative reports.

b2b and b2c market research

B2B and B2C market research

We offer market research based on technologies, which include methodology and sample selection, questionnaire and script construction, conducting telephone interviews, preparing reports and recommending actions.

marketing campaigns

Marketing campaigns

We implement campaigns including both outbound and inbound marketing, based on a supplied or tailored database. Campaigns efficiently find new clients and effectively promote the products and services offered.


  • 3D Secure

    Securing online payments through the use of additional authentication methods.

  • Certificates & Licences

    Certificates of conformity and licences to download.

  • Contact Centre

    Modern multi-channel communication platform based on reliable ICT infrastructure.

  • KYC + AML

    We carry out anti-money laundering and counter-terrorist financing procedures.

  • Settlements

    We offer complete E2E solutions, full support of back office and settlement processes and full clearance of transactions on ATM and REC self-service machines and POS payment terminals.

  • bezpieczeństwo


    Best practices and the highest standards of security of devices, information systems and procedures.

  • Payment methods

    We support the most popular and modern payment methods, both online and at POS terminals or ATMs.

  • Transaction and fraud monitoring

    We conduct ongoing monitoring of transactions in order to assess the risk of fraud.

  • Transaction processing and authorising

    Comprehensive handling of payment transactions adapted to the needs of the bank and its clients.